Returns and Refunds Policy

We at Mojotrack strive to give you a quality product of your choice. However if you are not happy with the order that you have received for any reason, you can mail us at care@mojotrack.com.

 

What is Mojotrack's Exchange Policy for T-shirts?

If you are unhappy with the product that you have received, you can request a return for it from your orders page. We will issue credit in your Mojotrack Wallet for the value of the products returned. (Cash on Delivery handling charges are non-refundable). Once you request a return, we will arrange for the product to be picked up from your address. You will need to keep the product(s) packed and ready for pick-up.

Items will have to be unused and returned within 15 days of delivery.

 

Can I return some products out of a larger order?

Yes, you can return a part of an order, but any discounts, coupons, or combo offers applied on your order will not be considered when processing these returns.

 

What products cannot be returned/exchanged as per Mojotrack's Exchange Policy?

Posters, Boxer Shorts, Mobile Covers, Coffee Mugs, Beer Mugs, Coasters, Fridge Magnets, Surprise T-shirts, pre-ordered products and Customised T Shirts are manufactured on-demand and made especially for you once you place an order, and hence, we cannot accept Returns or Exchanges for these products.

In case of any sort of manufacturing defect, you can mail us at care@mojotrack.com and we'll help you out.

 

What is Mojotrack's Exchange Policy for Boxer Shorts?

We do not accept Returns or Exchanges for inner wear in the interest of hygiene.

In case of any sort of manufacturing defect, you can mail us at care@mojotrack.com and we'll help you out.

I have received a wrong/defective product. How do I proceed?

Please request a return for it from your orders page and mention the error or defect in your order.

Can I cancel my order before it is Shipped out?

You can cancel your order from your orders page if it has not yet been processed at our office. All orders are usually processed by 11am every working day. Orders containing Posters, Mobile Covers, Coffee Mugs, Beer Mugs, Coasters, Fridge Magnets and Shot Glasses can not be cancelled once these products have been manufactured as they are printed on demand.

Can I get a refund for my Prepaid order if I cancel it?

Yes, we can refund your Prepaid payment on request in case you have requested to cancel your order through the previously mentioned procedure.  Refunds will be processed through the same mode of payment within 10 working days. 

If you have any further questions about the return/exchange policy then please contact us at care@mojotrack.com

Returns Manager – Mojotrack

#108/1, KNA Complex,
Harlur Main Road,
Harlur, Bangalore – 560102
Karnataka 

 

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